Privacy Policy

Last updated: 6 October 2026

HiFlyer Drones (ABN 98 451 276 175) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how HiFlyer Drones ("HiFlyer Drones", "we", "us" or "our") collects, uses, stores and discloses your personal information when you visit our website, purchase our products, contact us, create an account, or otherwise interact with our services.

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with HiFlyer Drones, we may collect personal information including:

• Your name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account information
• Order and transaction information
• Products you view, purchase, return or add to your cart
• Payment and payment confirmation information
• Communications you send to us
• Customer support enquiries
• IP address
• Browser and device information
• Website usage and interaction information
• Marketing and communication preferences

Payment information may be processed by Shopify and/or our third-party payment providers. We do not necessarily receive or store your complete payment card details ourselves.

2. How We Collect Your Personal Information

We may collect personal information:

Directly from you

For example, when you:

• Place an order
• Create an account
• Contact our customer support team
• Subscribe to marketing communications
• Complete a form
• Request a return or refund
• Participate in a promotion or offer

Automatically

Certain information may be collected automatically when you use our website, including information about your device, browser, IP address and how you interact with our website.

We may use cookies and similar technologies for this purpose.

From Service Providers

We may receive information from companies that help us operate our business, including:

• Shopify
• Payment processors
• Shipping and fulfilment providers
• Analytics providers
• Marketing platforms
• Customer support providers

3. How We Use Your Personal Information

We may use your personal information to:

Process and Fulfil Orders

This includes:

• Processing payments
• Confirming orders
• Preparing and shipping products
• Providing tracking information
• Processing returns, refunds or exchanges

Provide Customer Support

We may use your information to:

• Respond to enquiries
• Provide product support
• Help resolve order or delivery issues
• Assist with returns, warranties and other customer service matters

Improve Our Website and Services

We may analyse how customers interact with our website so we can improve:

• Website functionality
• Navigation
• Product offerings
• Customer experience
• Marketing performance

Marketing and Advertising

Where permitted, we may use your information to send you:

• Promotional emails
• Product updates
• Special offers
• New product announcements
• Other marketing communications

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.

Security and Fraud Prevention

We may use personal information to:

• Detect suspicious or fraudulent activity
• Protect customer accounts
• Protect our website
• Prevent unauthorised transactions
• Maintain the security of our systems and services

Legal and Regulatory Requirements

We may also use your information where reasonably necessary to:

• Comply with applicable laws
• Respond to lawful government or regulatory requests
• Resolve disputes
• Enforce our terms and policies
• Establish, exercise or defend legal claims

4. How We Share Personal Information

We do not disclose personal information unnecessarily.

However, we may share information with third parties where reasonably required to operate our business and provide our services.

These may include:

• Shopify
• Payment processors
• Shipping and courier providers
• Fulfilment partners
• IT and hosting providers
• Analytics providers
• Marketing and advertising platforms
• Customer service providers
• Professional advisers

We may also disclose personal information when required or permitted by law.

If our business is involved in a sale, merger, restructuring or similar transaction, relevant personal information may also be transferred as part of that transaction.

5. Shopify

Our ecommerce store is hosted and supported by Shopify.

Shopify may collect and process information about your access to and use of our online store in order to provide ecommerce functionality, payment services, security, analytics and other services.

Information provided through our store may therefore be processed by Shopify and its service providers, including providers located outside Australia.

You can learn more about how Shopify processes personal information through Shopify's own privacy policies and privacy resources.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels and similar technologies.

These technologies may be used to:

• Keep our website functioning correctly
• Remember customer preferences
• Maintain shopping cart functionality
• Understand website traffic
• Measure advertising performance
• Improve customer experience
• Deliver relevant advertising

Your browser may allow you to block or delete certain cookies.

Disabling cookies may affect the functionality of some areas of our website.

7. Marketing Communications

If you have subscribed to receive promotional communications from us, we may send you information about HiFlyer Drones products, promotions, offers and updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link contained within the email.

Even if you unsubscribe from marketing communications, we may still contact you regarding important transactional matters such as:

• Order confirmations
• Shipping updates
• Returns
• Refunds
• Warranty matters
• Account notifications
• Customer service enquiries

8. Third-Party Websites

Our website may contain links to websites or platforms operated by third parties.

HiFlyer Drones does not control the privacy practices of third-party websites.

If you visit an external website through a link on our website, we recommend reviewing that website's privacy policy before providing personal information.

9. Children's Privacy

Our services are not intended to knowingly collect personal information from children where parental or guardian consent would be required under applicable law.

If you believe a child has provided personal information to us without appropriate consent, please contact us so we can review the matter.

10. Security of Your Information

We take reasonable steps to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Unauthorised modification
• Unauthorised disclosure

However, no online platform, electronic transmission or storage system can be guaranteed to be completely secure.

You should avoid sending highly sensitive information through unsecured communication channels.

11. Retention of Personal Information

We retain personal information only for as long as reasonably required for purposes including:

• Processing and maintaining customer orders
• Providing customer support
• Managing accounts
• Maintaining business and financial records
• Complying with legal obligations
• Resolving disputes
• Preventing fraud
• Enforcing agreements

When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.

12. Accessing or Correcting Your Information

Depending on applicable law and the circumstances, you may request access to personal information we hold about you.

You may also contact us if you believe information we hold about you is:

• Incorrect
• Incomplete
• Outdated
• Misleading

We may need to verify your identity before processing certain requests.

13. Requesting Deletion of Personal Information

You may contact us to request deletion of personal information we hold about you.

In some circumstances, we may need to retain certain information for legitimate business, legal, accounting, fraud-prevention or regulatory purposes.

14. International Data Processing

Some of our service providers, including ecommerce, technology, analytics, payment and marketing providers, may process or store information outside Australia.

As a result, personal information may be transferred to or processed in other countries depending on the services we use.

Our existing privacy policy also notes that information may be processed internationally through Shopify and other service providers. Pasted markdown

15. Privacy Complaints

If you have a concern or complaint regarding the way HiFlyer Drones has handled your personal information, please contact us using the details below.

We will review your concern and endeavour to respond within a reasonable timeframe.

Depending on the circumstances and applicable Australian privacy laws, you may also be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business
• Changes to our website or services
• Changes to the service providers we use
• Operational requirements
• Changes to applicable laws or regulations

When we update this Privacy Policy, we will update the Last updated date shown at the top of this page.

17. Contact Us

If you have questions about this Privacy Policy, would like to exercise a privacy-related right, or have concerns about how your personal information is handled, please contact:

HiFlyer Drones
ABN: 98 451 276 175
Phone: 0447 960 627
Email: sales@hiflyerdrones.com
Website: hiflyerdrones.com
Address: Unit 102/494 North Road, Ormond VIC 3204, Australia